Shipping policy

Shipping & Delivery

We want your order to arrive safely, securely, and in excellent condition. Every order is carefully prepared and packaged to help protect your wines during transit. We work with trusted shipping carriers to ensure your order reaches you as smoothly as possible.

Order Processing

Orders are typically processed within 1–2 business days. Once your order has been carefully packed and handed over to the shipping carrier, you’ll receive a confirmation email with tracking information so you can follow your delivery.

Shipping & Delivery Times

Delivery times generally range from 3–7 business days after your order has been processed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method. All applicable shipping charges will be displayed before you complete your purchase, so there are no surprises at checkout.

Safe & Secure Packaging

Your wines are packaged with care to help protect them throughout the shipping process. While we take every precaution to ensure your order arrives safely, occasional damage can occur during transit. If your package arrives damaged, please contact us as soon as possible so we can assist you.

Delivery Issues

If your order is delayed, arrives damaged, or you believe an item is missing, please reach out to us with your order number and relevant details. For damaged shipments, photos of the package and affected products may be requested to help us resolve the issue quickly.

Questions About Your Order?

If you have any questions about shipping, delivery, or the status of your order, our team is here to help. Please contact us with your order details, and we’ll do our best to provide you with a timely response.